SDC ANNOUNCES HIRING OF NEAL DRELL AS NEW WESTERN REGIONAL SALES MANAGER
CAMARILLO, CA – October, 2018 – After anextensive national search, SDC (Security Door Controls) selected door hardware and security industry sales veteran Neal Drell as their Western Regional Sales Manager, responsible for allmajor accounts, distributors and security and hardware representatives. Neal brings over 20+ years of door, frame, hardware and architectural sales experience on behalf of manufacturers, distributors and rep firms. In addition, he brings a wealth of construction specification experience, having been a past president of the San Diego chapter of the Construction Specifications Institute (CSI).
“We’re very excited about the knowledge base and interdisciplinary expertise Neal brings to our sales channels,” stated Shane Geringer, SDC’s Vice President of Marketing, Sales, and Strategic Development. “We see real synergy in connecting his door hardware and CSI experience with our reps and distributors in both the Door Hardware Industry and the Alarm/Electronic Security Industry.”
Because the security industry is finding increasing responsibility for the door, Neal will spearhead the integration of SDC’s product solutions, name and brand on the West coast.
“I’ve had responsibility for carrying the SDC line in the Southern California region in my past life on the rep side, and was always very impressed with their products and the company,” Neal explained. “I believe I can move the needle by leveraging my CSI expertise into reps, distributors, dealers and integrators and show them how to better connect with the end-user customer and their requirements.”
“I think that Neal brings a unique understanding of the whole door opening that will pay dividends for our brand adoption,” Geringer continued. “And, he’s proven he can support our customers and distributors and manage networks of independent rep organizations during the course of his career.”
“It’s an exciting time to be in the security industry, especially now that I’m a part of a company like SDC with its great reputation, longevity and decades of innovation,” Neal continued. “I’m passionate about my total door opening approach and showing how electronic hardware, specifications and security solutions will expand everyone’s market share. I’m very appreciative about the opportunity to help expand SDC’s sales volume in one of the best territories and pleased to be a part of the team.”
Neal enjoys playing golf with his wife and pursuing a life-long interest in classic cars.
He can be reached at:
Phone: (760) 578-6693
SECURITY DOOR CONTROLS (SDC) develops, manufactures and markets mechanical door locks and exit devices, access controls, electronic locking devices for security systems worldwide – the lock behind the system. With the convergence of mechanical hardware and electronic access control, SDC provides a bridge from the edge of the network to edge devices for PoE-enabled and IP-based security. We use electrified mechanical door locks and exit devices, access controls and electronic locking devices to provide digital, mobile and electronic access control solutions.
As a U.S. manufacturer of premium grade access control hardware specified by security consultants for prominent facilities worldwide, SDC is a recipient of 24 SIA Awards and Recognition for innovative products. SDC has been providing intelligent solutions for Security, Safety & Accessibility to the Industry for over 40 years.
A leader in the innovation of products within the electronic security and architectural openings industries, SDC holds scores of patents and trademarks. SDC’s locking systems can be found in virtually any application where access control of a door is required; for example, Duke Power Nuclear plants, North Carolina; J. Paul Getty Museum, Los Angeles; Museum of Modern Art, New York; Exxon, USA; Bank of America facilities, USA; Chase Manhattan Bank, USA; and many airports including JFK International; O’Hare, Chicago; Dallas/Fort Worth; Edwards Air Force Base, California; Chek Lap KOK Airport, Hong Kong; Kuala Lumpur International Airport, Malaysia; and Saudi Arabia’s two largest airports located in Riyadh and Jeddah.
SDC brand products are channeled through security products wholesale distributors, systems integrators, contract and wholesale door hardware distributors providing product and technology solutions for Retail, Airports/Transportation, Health Care, Pharmaceutical, Commercial/Industrial Modifications and Retrofit.
SDC maintains a ShipQUICKTMInventory of over 150 finished products that can ship to distributors within 24 hours from either east coast or west coast SDC facilities. SDC provides an on-time delivery average of over 98% – as much as 99% for all product orders – a Five Full Year Warranty, and excellent technical, training and sales support. Design and assembly of SDC products takes place in their 24,000 square foot factory in Camarillo, CA, USA and is available worldwide.
Tel:(805) 494-0622 (800) 413-8783 USA Toll Free
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Excellent opportunity for an experienced Technical Support professional with expertise in a high-volume call center environment to join our team. The successful candidate will have demonstrated the ability to master the technical aspects of products and services, while delivering best in class levels of customer satisfaction. The Technical Support Associate will have proven Door Access & Egress Control System Design and Troubleshooting success and impart knowledgeable industry experience in answer to product questions. Strong Product application and installation assistance skill is a must.
Reporting to the Vice President of Sales, the Technical Support Associate will partner with other technical and customer service facilitators and department heads to promote a strong customer advocacy culture and work cohesively with other functions and teams.
Essential responsibilities include:
- Maintain prompt and effective call response times and standards
- Handle escalated calls and cases; investigate and resolve customer issues equitably, including determination of root causes to promote continuous improvement
- Work effectively with production, engineering, systems and other internal departments on resolving potential issues with products, service, systems that impact customer service and satisfaction
- Design and develop multi-door, code compliant solutions to assist customers with developing job bids based on our products
Qualifications and Requirements:
- 3 – 5 years experience as a Customer Service/Technical Service Representation within the door hardware/access control industry with comprehensive electric locking hardware proficiency
- Knowledge of mechanical and electronic door hardware solutions, including options spanning from mechanical access/egress control to facility integration
- Strong understanding of locksmith industry, security industry and related components
- Demonstrable experience in the design and installation of electronic hardware components, access controls, and security solutions including network infrastructure, integration with and programming of access control systems
- Excellent verbal and written communication skills
- Intelligent, articulate individual with demonstrated ability to work collaboratively with all levels of an organization; proven ability to develop and lead effective teams
- Detail oriented self-starter with ability to handle multiple projects and priorities within a fast-paced, rapidly changing work environment
- Possess excellent organizational and analytical skills; work quickly and accurately; make sound decisions
- Strong computer skills and proficiency in Microsoft applications (Outlook, Word, Excel, Powerpoint) as well as CRM tools
Position available immediately
SDC’s Arthur Geringer was a door hardware and access control innovator who pioneered design and practical application of electricity to door openings for security and fire/life safety.
Founded in 2004 to represent the highest commendation for going above and beyond in professionalism, conduct and achievement, the SSI Industry Hall of Fame now numbers nearly 100 members.
SSI is proud to welcome Security Door Controls (SDC) Founder Arthur Geringer (1923-2016) to the class of 2018.
Why He’s on the List
- Door hardware and access control innovator who pioneered design and practical application of electricity to door openings for security and fire/life safety
- Actively involved in the door hardware business for more than 60 years, founding Security Door Controls (SDC) in 1972
- Inventor of numerous electronic lock designs, he is credited with ushering in modern era of access control hardware with development of the 90° throw electric lock that is now commonly used
- Invented first dual failsafe, electromechanical lock for locking perimeter doors that used repelling magnets in lieu of moving parts and spring to retract the locking mechanism
- Received certification as Architectural Hardware Consultant in 1952; recipient of Door and Hardware Institute’s Founders’ Award and Distinguished Consultant award
- Member of the Door and Hardware Institute, Builders’ Hardware Club of Southern California, SIA and ALOA, among other organizations, participated in standards setting and contributed content to industry periodicals
Road to Opportunity Unlocked
Childhood experiences in the family business and war service providing safety and security enforcement were forerunners of a future career and success in the security industry. He grew up in his father’s architectural hardware business in Chicago, at age four stacking hinges there.
Upon graduating high school began working in a shipyard at the beginning of World War II before enlisting in the army. Returning to civilian life in 1945, he settled in California where he was employed at a major Los Angeles contract hardware firm. He eventually moved to a prominent architectural hardware company as sales manager.
Keys to Success
His self-reliant, can-do attitude and inquisitive “let’s take it apart” nature are most responsible for his success in product design and innovation. His core values of devotion to family, god and country are most responsible for success in business and building a family-run entity celebrating its 46th year of existence.
Probably the biggest challenge in his career became his biggest opportunity. While employed at Door Controls he had an idea for a failsafe lock to meet California State Fire Marshal (CSFM) requirements. He applied for a patent and offered the concept to his employer to produce it. When it became clear his employer wasn’t interested, he resigned his job and founded SDC.
Toying With Ideas
Ideas for his groundbreaking, patented designs came from his ability to think outside of the box. He developed at least two patent design ideas that were sparked by toys. One toy he recalled from childhood used repelling magnets to move skating figures around an ice rink. This led to the invention of the first dual fail-safe, electromechanical lock to be approved by fire marshals for locking perimeter doors, resulting in the changing of codes to accommodate the lock.
This lock became the springboard for growth and SDC’s first commercial facility. The toy also inspired the HiTower lock, the first lock to be approved for access control of stairwell doors and has been installed in thousands of buildings around the world. Another toy, a miniature train with a battery-powered sound chip used to make the engine noise and train whistle, also stimulated his imagination.
It became the catalyst for the invention of the first and only delayed egress lock that integrated a human voice stored on a chip into a lock that notified shop-lifters or wandering patients why the door would not open, when the door would open and that security was on the way.
Sometimes It Pays to Be a Square
After founding SDC, Geringer encountered a challenge providing a Minneapolis building with disability-compliant door levers. “This was a disaster to me because none of the mortise locks at that time had springs that could handle the weight of the levers,” he had said. “That first job was furnished with cast bronze levers and the springs available just couldn’t do the job. I had to find something to solve the problem.”
Initially, he sourced levers from Germany and then found American sources with levers of lighter weight. Yet he knew they couldn’t get enough torque out of the springs and, ultimately they would fatigue. He met with his spring supplier’s engineer to find a way to get a strong enough spring into the small space available in the locks.
The supplier’s founder wandered in and asked about the problem. He took one look at the lock and replied: “Square wire.” Although he had never heard of square wire, Geringer realized if it was equal in width to the diameter of a circular wire it would contain more material, and therefore be stronger. He had the solution! This reinforced his father’s lesson that you can have all the college degrees in the world, but without experience you are guessing and headed for disaster.
The Geringer File
♦Born 1923 in Chicago
♦Father owned hardware store, mother died when he was six and then raised by stepmother
♦One of two siblings, brother Rickard
♦Married to wife Mae, who helped him launch SDC
♦Had two sons and a daughter, with 15 grandchildren and great grandchildren
♦World War II army vet, served as a Stateside combat engineer and later transported war prisoners by train
♦Other interests included construction projects, boating and attending grandchildren’s sporting events well into his 90s
SDC Employees Accepting the award on Art’s behalf at the ISC West 2018 SSI Awards Show