System Design Associate

Excellent opportunity for an experienced System Design professional with experience in electrified hardware and access control system design and installation to join our team. The successful candidate will have proven Door Access & Egress Control System Design and Troubleshooting success and impart knowledgeable industry experience in answer to product questions. Strong Product application and installation assistance skill is a must.

Reporting to the Vice President of Sales, the System Design Associate will partner with other technical and customer service facilitators, system design staff and department heads to promote a strong customer advocacy culture and work cohesively with other functions and teams.

Essential responsibilities include:

  • Collaborate, design and develop multi-door, code compliant solutions to assist customers with developing job bids based on our products
  • Maintain prompt and effective customer response and design standards
  • Work effectively with sales, production, engineering, systems and other internal departments in developing system design recommendations that meet specific customer criteria

Qualifications and Requirements:

  • 3 – 5 years experience as a System Design Associate within the door hardware/access control industry with comprehensive electric locking hardware, access control and installation proficiency
  • Knowledge of mechanical and electronic door hardware solutions, including options spanning from mechanical access/egress control to facility integration
  • Strong understanding of locksmith industry, security industry and related components
  • Demonstrable experience in the design and installation of electronic hardware components, access controls, and security solutions including network infrastructure, integration with and programming of access control systems
  • Ability to interpret customer requirements to generate simple wire diagrams
  • Excellent verbal and written communication skills
  • Intelligent, articulate individual with demonstrated ability to work collaboratively with all levels of an organization; proven ability to develop and lead effective teams
  • Detail oriented self-starter with ability to handle multiple projects and priorities within a fast-paced, rapidly changing work environment
  • Possess excellent organizational and analytical skills; work quickly and accurately; make sound decisions
  • Strong computer skills and proficiency in Microsoft applications (Outlook, Word, Excel, Powerpoint) as well as CRM tools

Send resume to Sales@SDCsecurity.com

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Technical Product Support Associate

Excellent opportunity for an experienced Technical Product Support professional with expertise in a high-volume call center environment to join our team. The successful candidate will have demonstrated the ability to master the technical aspects of products and services, while delivering best in class levels of customer satisfaction. The qualified candidate will have proven Technical Troubleshooting success and impart knowledgeable industry experience in answer to product questions. Strong Product application and installation assistance skill is a must.

Reporting to the Vice President of Sales, the Technical Product Support professional will partner with other technical and customer service facilitators and department heads to promote a strong customer advocacy culture and work cohesively with other functions and teams.

Essential responsibilities include:

  • Maintain prompt and effective call response times and standards
  • Handle escalated calls and cases; investigate and resolve customer issues equitably, including determination of root causes to promote continuous improvement
  • Work effectively with production, engineering, systems and other internal departments on resolving potential issues with products, service, systems that impact customer service and satisfaction

Qualifications and Requirements:

  • 3 – 5 years experience as a Customer Service/Technical Service Representation within the door hardware/access control industry with comprehensive electric locking hardware proficiency
  • Knowledge of mechanical and electronic door hardware solutions, including options spanning from mechanical access/egress control to facility integration
  • Strong understanding of locksmith industry, security industry and related components
  • Experience in the installation of low voltage access control hardware a plus
  • Basic knowledge of electronic circuits, including relay logic an Ohm’s law
  • Excellent verbal and written communication skills
  • Intelligent, articulate individual with demonstrated ability to work collaboratively with all levels of an organization; proven ability to develop and lead effective teams
  • Detail oriented self-starter with ability to handle multiple projects and priorities within a fast-paced, rapidly changing work environment
  • Possess excellent organizational and analytical skills; work quickly and accurately; make sound decisions
  • Strong computer skills and proficiency in Microsoft applications (Outlook, Word, Excel, Powerpoint) as well as CRM tools

Send resume to Sales@SDCsecurity.com

Author Profile

Security Door Controls
SDC is a Quality Management Certified manufacturer of premium grade access control hardware specified by security consultants for prominent facilities worldwide. SDC has been providing intelligent solutions for Security, Safety & Accessibility to the Industry for over 40 years.