Excellent opportunity for an experienced Technical Support professional with expertise in a high-volume call center environment to join our team. The successful candidate will have demonstrated the ability to master the technical aspects of products and services, while delivering best in class levels of customer satisfaction. The Technical Support Associate will have proven Door Access & Egress Control System Design and Troubleshooting success and impart knowledgeable industry experience in answer to product questions. Strong Product application and installation assistance skill is a must.
Reporting to the Vice President of Sales, the Technical Support Associate will partner with other technical and customer service facilitators and department heads to promote a strong customer advocacy culture and work cohesively with other functions and teams.
Essential responsibilities include:
- Maintain prompt and effective call response times and standards
- Handle escalated calls and cases; investigate and resolve customer issues equitably, including determination of root causes to promote continuous improvement
- Work effectively with production, engineering, systems and other internal departments on resolving potential issues with products, service, systems that impact customer service and satisfaction
- Design and develop multi-door, code compliant solutions to assist customers with developing job bids based on our products
Qualifications and Requirements:
- 3 – 5 years experience as a Customer Service/Technical Service Representation within the door hardware/access control industry with comprehensive electric locking hardware proficiency
- Knowledge of mechanical and electronic door hardware solutions, including options spanning from mechanical access/egress control to facility integration
- Strong understanding of locksmith industry, security industry and related components
- Demonstrable experience in the design and installation of electronic hardware components, access controls, and security solutions including network infrastructure, integration with and programming of access control systems
- Excellent verbal and written communication skills
- Intelligent, articulate individual with demonstrated ability to work collaboratively with all levels of an organization; proven ability to develop and lead effective teams
- Detail oriented self-starter with ability to handle multiple projects and priorities within a fast-paced, rapidly changing work environment
- Possess excellent organizational and analytical skills; work quickly and accurately; make sound decisions
- Strong computer skills and proficiency in Microsoft applications (Outlook, Word, Excel, Powerpoint) as well as CRM tools
Position available immediately
SDC’s Arthur Geringer was a door hardware and access control innovator who pioneered design and practical application of electricity to door openings for security and fire/life safety.
Founded in 2004 to represent the highest commendation for going above and beyond in professionalism, conduct and achievement, the SSI Industry Hall of Fame now numbers nearly 100 members.
SSI is proud to welcome Security Door Controls (SDC) Founder Arthur Geringer (1923-2016) to the class of 2018.
Why He’s on the List
- Door hardware and access control innovator who pioneered design and practical application of electricity to door openings for security and fire/life safety
- Actively involved in the door hardware business for more than 60 years, founding Security Door Controls (SDC) in 1972
- Inventor of numerous electronic lock designs, he is credited with ushering in modern era of access control hardware with development of the 90° throw electric lock that is now commonly used
- Invented first dual failsafe, electromechanical lock for locking perimeter doors that used repelling magnets in lieu of moving parts and spring to retract the locking mechanism
- Received certification as Architectural Hardware Consultant in 1952; recipient of Door and Hardware Institute’s Founders’ Award and Distinguished Consultant award
- Member of the Door and Hardware Institute, Builders’ Hardware Club of Southern California, SIA and ALOA, among other organizations, participated in standards setting and contributed content to industry periodicals
Road to Opportunity Unlocked
Childhood experiences in the family business and war service providing safety and security enforcement were forerunners of a future career and success in the security industry. He grew up in his father’s architectural hardware business in Chicago, at age four stacking hinges there.
Upon graduating high school began working in a shipyard at the beginning of World War II before enlisting in the army. Returning to civilian life in 1945, he settled in California where he was employed at a major Los Angeles contract hardware firm. He eventually moved to a prominent architectural hardware company as sales manager.
Keys to Success
His self-reliant, can-do attitude and inquisitive “let’s take it apart” nature are most responsible for his success in product design and innovation. His core values of devotion to family, god and country are most responsible for success in business and building a family-run entity celebrating its 46th year of existence.
Probably the biggest challenge in his career became his biggest opportunity. While employed at Door Controls he had an idea for a failsafe lock to meet California State Fire Marshal (CSFM) requirements. He applied for a patent and offered the concept to his employer to produce it. When it became clear his employer wasn’t interested, he resigned his job and founded SDC.
Toying With Ideas
Ideas for his groundbreaking, patented designs came from his ability to think outside of the box. He developed at least two patent design ideas that were sparked by toys. One toy he recalled from childhood used repelling magnets to move skating figures around an ice rink. This led to the invention of the first dual fail-safe, electromechanical lock to be approved by fire marshals for locking perimeter doors, resulting in the changing of codes to accommodate the lock.
This lock became the springboard for growth and SDC’s first commercial facility. The toy also inspired the HiTower lock, the first lock to be approved for access control of stairwell doors and has been installed in thousands of buildings around the world. Another toy, a miniature train with a battery-powered sound chip used to make the engine noise and train whistle, also stimulated his imagination.
It became the catalyst for the invention of the first and only delayed egress lock that integrated a human voice stored on a chip into a lock that notified shop-lifters or wandering patients why the door would not open, when the door would open and that security was on the way.
Sometimes It Pays to Be a Square
After founding SDC, Geringer encountered a challenge providing a Minneapolis building with disability-compliant door levers. “This was a disaster to me because none of the mortise locks at that time had springs that could handle the weight of the levers,” he had said. “That first job was furnished with cast bronze levers and the springs available just couldn’t do the job. I had to find something to solve the problem.”
Initially, he sourced levers from Germany and then found American sources with levers of lighter weight. Yet he knew they couldn’t get enough torque out of the springs and, ultimately they would fatigue. He met with his spring supplier’s engineer to find a way to get a strong enough spring into the small space available in the locks.
The supplier’s founder wandered in and asked about the problem. He took one look at the lock and replied: “Square wire.” Although he had never heard of square wire, Geringer realized if it was equal in width to the diameter of a circular wire it would contain more material, and therefore be stronger. He had the solution! This reinforced his father’s lesson that you can have all the college degrees in the world, but without experience you are guessing and headed for disaster.
The Geringer File
♦Born 1923 in Chicago
♦Father owned hardware store, mother died when he was six and then raised by stepmother
♦One of two siblings, brother Rickard
♦Married to wife Mae, who helped him launch SDC
♦Had two sons and a daughter, with 15 grandchildren and great grandchildren
♦World War II army vet, served as a Stateside combat engineer and later transported war prisoners by train
♦Other interests included construction projects, boating and attending grandchildren’s sporting events well into his 90s
SDC Employees Accepting the award on Art’s behalf at the ISC West 2018 SSI Awards Show
SDC’s latest article in Door Security & Safety Magazine!
Visit our website to see how SDC is the leading brand in Low-Energy Automatic Door Openers, along with feature/benefit & installation videos. http://sdcsecurity.com/Auto-EntryControl.htm
SDC DEBUTS FULL-SIZE, ACCESS CONTROL WORKING DOOR DEMOS IN NEW BOOTH FOR ISC WEST
CAMARILLO, CA – February, 2018 – SDC has developed and built a new trade show exhibit for ISC West in Las Vegas, April 11 – 13, featuring full size, working doors to demonstrate a variety of access & egress control solution systems. Everything from the latest Access Control Systems and ADA Code Compliance, to Delayed Egress, Electric Exit Device and Electrified Lockset Solutions, from Electromagnetic Locks, Egress Control and Frame Mounted Lock Control, to Power, Control Logic and System Design are represented in the live, working door demonstrations at the booth.
“Our expanding line of Access and Egress Control Security Solutions is now so comprehensive, we realized we needed a new way to both organize and demonstrate their applications in real-world settings, making it easier for our booth visitors to connect the dots,” explained Shane Geringer, SDC’s Vice President of Marketing, Sales, and Strategic Development. “We invested in a more hands-on display approach to illustrate multi-components for complete door opening solutions..”
The new 20′ x 30′ booth is designed to serve SDC’s multiple customer segments at events in both the mechanical hardware and electronic access control security industries. It is particularly focused on providing new, practical applications for distributors, dealers, installers, architects and systems integrators who resell SDC solutions to apply in new and retrofit commercial, industrial, retail, transportation, healthcare, pharmaceutical and detention facility construction projects worldwide.
“Additionally, we’re hopeful that our live working door demos will foster new application and installation ideas for our strategic partners. They’ll see the flexibility and compatibility our incredibly deep toolbox of products can provide to virtually any access or egress control requirement,” Shane continued. “I think it’s going to be very effective to literally walk through our live door demos and experience the practical application of electricity to door openings that SDC has been innovating in security and fire & life safety – for more than 45 years.”
The new SDC booth is themed “Designed, Engineered and Built In America,” and features large, two-sided internally-illuminated fabric billboards mounted on kiosks with application specific images for each live door demo. The booth’s center tower features SDC’s logo against a stylized American flag, also internally-illuminated in a two-sided fabric billboard.
“It’s a big step for us, making this positioning commitment that rightly places SDC where it belongs in serving the industry through the decades,” Shane concluded. “And where we plan to be for many decades to come.”
Visit our website to see the 2018 Expo Calendar which will be updated with more events and trainings throughout the year.
As a U.S. manufacturer of premium grade access control hardware specified by security consultants for prominent facilities worldwide, SDC is a recipient of 24 SIA Awards and Recognition for innovative products. SDC has been providing intelligent solutions for Security, Safety & Accessibility to the Industry for over 40 years.
A leader in the innovation of products within the electronic security and architectural openings industries, SDC holds scores of patents and trademarks. SDC’s locking systems can be found in virtually any application where access control of a door is required; for example, Duke Power Nuclear plants, North Carolina; J. Paul Getty Museum, Los Angeles; Museum of Modern Art, New York; Exxon, USA; Bank of America facilities, USA; Chase Manhattan Bank, USA; and many airports including JFK International; O’Hare, Chicago; Dallas/Fort Worth; Edwards Air Force Base, California; Chek Lap KOK Airport, Hong Kong; Kuala Lumpur International Airport, Malaysia; and Saudi Arabia’s two largest airports located in Riyadh and Jeddah.
SDC brand products are channeled through security products wholesale distributors, systems integrators, contract and wholesale door hardware distributors providing product and technology solutions for Retail, Airports/Transportation, Health Care, Pharmaceutical, Commercial/Industrial Modifications and Retrofit.
SDC maintains a ShipQUICKTM Inventory of over 150 finished products that can ship to distributors within 24 hours from either east coast or west coast SDC facilities. SDC provides an on-time delivery average of over 98% – as much as 99% for all product orders – a Five Full Year Warranty, and excellent technical, training and sales support. Design and assembly of SDC products takes place in their 24,000-square foot factory in Camarillo, CA, USA and is available worldwide.
SES, a leading low-voltage distributor since 1982, has added SDC Access Control products to fill out their line card in all 13 full stocking warehouses/showrooms! SDC is hosting 13 CEU credit courses focusing on Door Openings and Access Control Hardware. See class details below and be sure to register, classes are filling up quickly!
Security Door Controls is made up of a strong group of rep firms and we thank you all for your help in a successful DoorSnap™ launch. An even bigger thank you and congratulations to our rep contest winners on the most SDC Security App downloads in the West, Central and Eastern regions. Thank you for going the extra mile to show your customers how our new labor-saving function makes door retrofit solutions easy!
Our Pictured Winners: Michael McCloskey of Thomasson Marketing Group, Andrea Heise of Sullivan Agency, and Jim Handschuh of Doorwares Associates
Click here to learn more about DoorSnap
Congratulations to our DoorSnap™ prize winner, Rafael Rodriguez of @PrismOne Group Inc who will be receiving $2,500 of SDC products towards a complete SDC security solution! Over the last couple months we selected one lucky winner that used our new DoorSnap™ solution function on the app for the prize. Have you used DoorSnap™ yet? Simply download our free award winning app, snap a photo of your door opening and SDC will customize a COMPLETE access and egress solution in the same day!
PrismOne allows business or building managers to easily and efficiently consolidate and manage their network infrastructure, communications, multimedia, security, and environmental processes.
Watch our video to see how DoorSnap works. https://lnkd.in/eQYUMgr
The newest upgrade to the IP Pro line of IP-based Single Door Access Controllers is now available with two Ethernet Ports for interfacing with an additional IP device like a camera or additional door controller. They bring safe, secure, easy to implement door access control to the Network’s edge without the headaches of costlier, more complicated enterprise solutions.
The addition of a second Ethernet port allows the IT department to save a port when connecting an additional door at the server. Installers have the potential to eliminate a long cable run to connect an additional IP device. Now you can save even more time and costs than ever before.
IP Pro™ lets users install, configure and program one door or multi-door systems in minutes instead of hours – all with a single, flexible interface system that allows expansion from one Standalone door up to a 100-door “Grid”.
Every IP Pro™ Controller comes with secure, built-in software to manage up to 32 doors from any standard web browser to allow for real-time monitoring, user management and audit trail up to 5,000 events. Download FREE PLUS PC-Client Software to control up to 100 doors from a single PC.
Here’s a little more information about the IP Pro Line of Single Door Access Controllers:
- Single Door IP Controller expandable up to 32 doors
- Two Ethernet Ports allow for interfacing with additional IP
devices like cameras additional door controllers, etc.
- Secure, built-in browser-based software, no software to install
- Manage from any PC and standard web browser
- Connects to existing network infrastructure
- Compatible with standard Weigand readers
IP Pro® PLUS – our FREE PLUS PC-Client software to control up to 100 doors from a single PC. IP ProTM PLUS is a role-based access control software suite with different interface modules.
- PLUS Hardware – used by the installer to set up controllers, doors and user profiles
- PLUS Manage – used by system administrators to facilitate database changes required on a day-to-day basis, with various reporting tools.
- PLUS Server – used by system administrators to perform specialized tasks, such as database backups, firmware updates, importing/exporting users
- Live System events can be monitored from either module
Visit our webpage (link below) for more documents and videos on the NEW IP ProTM with Two Ethernet Ports to control up to 100 doors without all the network headaches. And don’t forget, SDC’s line of digital keypads, readers and credentials are perfect companions to add to our IP Pro Controllers for creating your own Access System Package.